From SomewhereWarm

Pillars of Support

We are proud to say we are a support-driven company. But what does it mean exactly, and how does it influence the way we work? In the spirit of open source, we are sharing our “Pillars of Support”: A document from our internal Manual that we use to help new support teammates:

  • Learn the principles that guide our interactions with customers.
  • Develop a better understanding of their position in our software engineering process.

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