We are proud to say we are a support-driven company. But what does it mean exactly, and how does it influence the way we work? In the spirit of open source, we are sharing our “Pillars of Support”: A document from our internal Manual that we use to help new support teammates:
- Learn the principles that guide our interactions with customers.
- Develop a better understanding of their position in our software engineering process.
Maria and I set foot in Portland, Oregon on the 8th of July, a little over 24 hours since my wake-up alarm had went off in Athens, Greece. With excitement and anticipation dangling upon us, we left PDX behind us and headed towards the city center: Support Driven Expo 2019 was right around the corner.
It’s been only a few days since we took our first big step back from work to reflect and rewind. From the verge of the deepest gorge in the world, we recounted some of the most memorable milestones since SomewhereWarm became a team and painted a picture of the future we’d like to shape through our work.